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Return, Exchange and Cancellation Policy
Article 1. Return and Exchange
- If you need to return an item, we will accept returns for any reason within 30 days from the date of receipt. For more information, please see our30 day return policy. Exchanges will only be accepted in the following cases
- The shipped item(s) do not match the item(s) you ordered
- Defective goods shipped
- Damaged goods shipped
- We will not accept returns of this product in the following cases However, this product will be repaired, replaced, or returned free of charge if the product is broken or damaged under proper use during the warranty period. Please see the product warrantyfor details.
- After 30 days of delivery
- If you do not hear from us within 30 days of receiving the item
- The procedure for returning or exchanging a product is as follows.
- Please refer to this page to find out if there is a problem with the product.
- Please contact us within 30 days of receiving the product via this page.
- Please pack the product in the same way you received it and send it to the specified address. We cannot refund shipping charges for unused or unopened products. We will only refund the shipping costs if the reason for returning the product is due to us (e.g., misdelivery, initial defect, or damage).
- We will let you know if your refund has been approved once we have received and inspected your return. If approved, you will be refunded with your original payment method. Please note that it may take some time for your bank or credit card company to process your refund and provide you with a refund.
Article 2. Cancellation
- We do not accept cancellations after an order except in the following cases
- If you contact us for cancellation through "Contact Us" before we send you a shipping confirmation email.
- In the event that we are unable to ship your order after the date of shipment, even though you have pre-ordered it.
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